Accessibility Statement

Date of publication: July 9, 2025

The operators of the website www.disana-shop.de are committed to making this website accessible in accordance with the requirements of the German Accessibility Enforcement Act (BFSG) and the Accessible Information Technology Ordinance (BITV 2.0), based on Directive (EU) 2019/882.

This accessibility statement applies to the website www.disana-shop.de.

Compliance status

This website is partially compliant with the requirements of Directive (EU) 2019/882. We are continuously working to remove identified barriers and improve the digital accessibility of our content and services.

Non-accessible content

  • Some PDF documents (e.g. certificates, product sheets) are not fully accessible.
  • Certain product images and icons may lack descriptive alternative texts.
  • Some interactive elements are not yet fully accessible by keyboard only.

Feedback and contact information

If you notice any accessibility issues or would like to provide feedback, please contact us:

disana GmbH & Co. KG
Rosenstr. 26
72805 Lichtenstein
Germany

Phone: +49 (0)7129 / 93 68 66 0
Fax: +49 (0)7129 / 93 68 66 99
Email: info@disana.de
Website: www.disana-shop.de

Dispute resolution procedure

If you are not satisfied with the response to your accessibility inquiry, you can contact the German arbitration body under the Federal Equal Opportunities for Persons with Disabilities Act (BGG):

Arbitration Body BGG
Mauerstraße 53
10117 Berlin
Phone: +49 30 18 527 2805
Email: info@schlichtungsstelle-bgg.de
Website: www.schlichtungsstelle-bgg.de

Note on this statement

This accessibility statement is published in accordance with the German Accessibility Enforcement Act (BFSG). As a commercial online store, disana is legally obligated to ensure the accessibility of its digital services and to provide this statement publicly.