My Account
If you are unable to log in, there may be several possible reasons.
Please check the following points:
Have you used the correct email address that you created your account with? When entering your password, please make sure that the capitalization is correct and that no spaces have been added accidentally.
If you have forgotten your password, you can easily reset it using the “Forgot password” link.
If you have just registered for our newsletter, please remember that you must first activate your email address via the confirmation email before you can log in to our shop.
Yes, you can also place an order with us easily as a guest without creating a permanent customer account. Simply select the option for a guest order during the checkout process.
Please note, however, that as a guest customer you will not have access to an online overview of your orders or returns. Additionally, discount codes (such as the newsletter discount) can only be redeemed with a registered customer account for technical reasons.
Yes, you can delete your customer account at any time. For security reasons, we process account deletions manually, so please simply contact our customer service. We will take care of it promptly and confirm the deletion of your account.
If you've forgotten your password, you can reset it by selecting "I forgot my password."
The protection of your personal data is our highest priority. We treat your data with strict confidentiality and fully comply with the requirements of the European General Data Protection Regulation (GDPR). Your data is transmitted via secure SSL encryption and is used exclusively to process your orders and improve your shopping experience. We never share your data with unauthorized third parties. You can find detailed information at any time in our privacy policy, which is available in the footer of our website.