Returns
You can return items to us within 14 days of receiving your order.
Registering your return is quick and easy online:
Go to our returns portal:
Have your order number and email address ready to log in.
Simply follow the on-screen instructions to register your return and receive your return shipping label.
Please make sure the items are unworn and that all tags are still attached to the products so we can process your return as quickly as possible.
A direct exchange (item for item) is unfortunately not possible.
Depending on the status of your order, we have a simple solution for you:
Your order has not been shipped yet?
Please contact us as soon as possible – we will be happy to try to cancel the unwanted item for you before it is shipped.
Your package has already arrived?
Simply return the item you do not wish to keep and place a new order in our shop for your preferred size or color.
Tip to avoid returns: If you are unsure about a size or color, our size chart, which is available for every item, can help you make the right choice.
Of course, we are also happy to advise you by phone – even though choosing colors over the phone can sometimes be a little challenging, we will do our best to help you find your perfect favorite item!
A direct exchange is unfortunately not possible. In this case, the item must be ordered again, and the returned item will be refunded using the payment method you selected.
Log in to our returns portal.
You will need your order number and email address. Select the items you would like to return, and then you can download your return shipping label.
You can create a return label free of charge within 14 days of receiving your order.
To ensure that we can continue to offer this service in the future, we charge a flat fee of €3 for returns from Germany.
For returns from within the EU, we charge a flat fee of €6.
The return fee only covers part of the actual costs incurred for a return (shipping, packaging, handling, cleaning, etc.). We cover the larger share of these costs, so you do not have to bear them alone.
Yes, you can!
To help save resources and reduce shipping routes, you can return items from different orders to us in a single package.
Please make sure to follow these points:
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Include return slips:
Please make sure to include the return slips for all affected orders in the package. This is the only way our logistics team can quickly and correctly assign your return.
- Keep labels attached to the products: The tags must still be attached directly to the garments to ensure a smooth return process.
You can return your order within 14 days of receiving it.
Once your return has arrived and has been inspected by us, we will refund the amount as quickly as possible using your chosen payment method.
Please note the following points to ensure a smooth refund process:
- Condition of the goods: The right of return only applies to unworn, unwashed, and undamaged items.
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Tags: Product tags and labels must remain attached to the items.
Packaging: Please use the original packaging for the return shipment whenever possible.
For orders placed in our online shop, you have the right to cancel your order within 14 days without giving any reason.
The cancellation period is 14 days from the day on which you or a third party designated by you received the goods.
To ensure that we can process your return smoothly and refund the full purchase price, we rely on your support.
Please therefore note the following points:
- New condition: We can only accept items that are in new condition. If an item has already been worn or shows clear signs of use, we can unfortunately no longer sell it as new. In such a case, we will contact you to discuss the next steps and the reasons for any deduction from the refund.
- Tags and packaging: Ideally, the original tag should still be attached to the item. If additional costs arise due to missing tags or the necessary cleaning of an item that was returned without packaging, we reserve the right to deduct these costs from the refund amount. We will also contact you in this case to discuss the next steps with you.
- Appropriate timeframe (protection against environmental influences): We kindly ask for your understanding that we can only accept returns within a reasonable period of time. Since our products are made from pure natural materials, we cannot determine what conditions (such as moth infestation) the goods may have been exposed to while in the customer's possession over an extended period.
- Return shipping deadlines: A free return via our portal is only possible within 14 days of receiving the goods. After the expiry of this statutory cancellation period, the customer is responsible for the return shipping costs.